Shipping policy

SHIPPING INSURANCE POLICY

At Fragrance Gang, we strive to ensure every order reaches you safely and on time. Shipping insurance is automatically included with your order to protect against loss, damage, or delivery issues. However, we encourage all customers to read the following policy carefully to understand the coverage and responsibilities involved.

1. Initial Steps

If you experience any delivery issues, we strongly recommend first contacting your local FedEx / UPS / USPS office to investigate the matter. This step often helps in locating delayed or misdelivered packages.

2. Porch Piracy / Delivery Fraud

If tracking information shows the package was delivered but you suspect theft (commonly referred to as porch piracy or friendly neighborhood fraud), we’re here to support you in filing an insurance claim. However, for such cases:

• You must provide either:
  • Proof of theft, such as video evidence from a doorbell camera, home security system, or neighborhood CCTV, or
  • A police report documenting the incident

Without one of these, we cannot process an insurance claim or refund, even if shipping insurance was selected at checkout. This measure helps us prevent fraudulent claims and ensures fairness for all customers.

3. Opting Out of Shipping Insurance

If you choose to deactivate shipping insurance at checkout:

• You assume full responsibility for the package once it leaves our facility
• Fragrance Gang will not be liable for loss, theft, or damage
• You waive the right to request compensation or support in case of delivery issues

This opt-out choice is available to give customers flexibility but comes with the understanding that our liability ends once the package is handed to the carrier.